Worst service ever", "Call the customer first if this situation happens again", "Go elsewhere". We apologize for the experience you have had with Good Sam Roadside Assistance. I have worked as a mechanic so I knew what I was talking about. Why would anyone have anything to do with this company and any company that Marcus Lemonis is involved with. For more information about reviews on ConsumerAffairs.com please visit our I have never had a motor home towed in 26 years. I would like to have my big sticker that goes on my RV that says I am a club member so if you can send it to me as soon as possible I would appreciate it I plan on leaving in about a week Thank you Michael Mahara. Freightliner informed us that Cummins actually warranties the engine separately, and not Freightliner, therefore they could not offer us a tow. Other than some difficulties actually getting the call to go through/connect (in a reasonable cell service area), and some misrouting, the agent that we received was extremely polite, attentive, and responsive. They refused the tow. They sell your info for their profit. >> You may also like: Top 5 travel trailer brands to avoid. Do you have something to say about Good Sam Club? We’ll start sending you the news you need delivered straight to you. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. The company talked me into having them do a routine oil and grease job. It turned out that the mobile tech was unable to fix it and I had to have it towed to the nearest Caterpillar dealer; again, I was unable to use Good Sam as it was crucial to get it to Caterpillar before they closed and the mobile tech knew a tow company. Read the detailed description of the services of Coach Net vs Good Sam to figure out which one … While Sam’s Club may be a great place to buy 86 rolls of toilet paper, they are not a great place to buy a diamond. I called regarding getting a broke down vehicle towed today and was informed that my membership has been cancelled. What is your customer experience with Good Sam Club? No refund on membership. Thank you, you have successfully subscribed to our newsletter! I explained all of the peculiarities, that we needed to get to the nearest Cummins dealership as we did not know the cause or extent of the oil/engine trouble, that we needed both a large MH in addition to a loaded trailer towed, that the small town we were in did not have adequate service facilities, and that of the available tow services in the small town we were in and the city we needed to get to, only one had the optimal equipment to properly handle our MH without removal of the driveshaft. Good Sam Mail Service – This state-of-the-art virtual mailbox allows you to check your mail every day—just like home. The Only thing this company cares about is selling good sam memberships. Furious. And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. Unsubscribe at any time. Please allow us an opportunity to look into this matter further. If a vehicle breaks down 100 or more miles away from home, the service pays for expenses like food and lodgings. I did not want to sit alongside the highway waiting on a Mobil mechanic knowing they couldn’t help me. Sorry. "- And, in the mailbox. Good Sam Extended Service Plan - Failure to honor insurance claim; Good Sam Club - Stay Away From; Good Sam Club - Won't honor $20 free fuel offer; Good Sam RV Club - They are in the business of selling worthless extended protection plans; Good Sam Extended Service Plan - Claim Denial I chose them over AAA because their prices were similar, but my vehicle didn't need to be registered to receive service. We waited 2 hours before they could find a towing service that was in their network etc. No loyalty in Corp america. The benefits of this membership are a joke. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. That happened to me today at Sam's Club store which is located at 4330 Us Highway 19 New Port Richey, FL 34652. stop being careless and rude towards customers. Review #1820669 is a subjective opinion of poster. Near-panic mode sets in to have to try to coordinate a complex tow on our own, never having actually having had to utilize the Good Sam service up to this point, and having to see about both the MH, and the loaded trailer. What can we help you with? Got a flat on the 5th wheel, called, waited 2.5 hours - no show. With using someone else's phone is the issue of calling them and GS having to call back many times to get this done. Well I am very dissatisfied with y'alls service. Review #1783864 is a subjective opinion of poster. Good Sam TravelAssist is one of the leading companies that specialize in providing travel assistant to customers all over the United States. After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! Called the nearest Cummins dealers, about 95 miles away. User's recommendation: stay away from them unless you like doing business with companies of the callibur. Automatically family coverage: Review #1869502 is a subjective opinion of poster. There is not enough information available to create the chart. Thank you for your time and post. I will be calling and demanding a full refund. Review #2052230 is a subjective opinion of poster. For example, if you spend $2,000 on a week vacation abroad you would pay a foreign transaction fee of $60. I called Good Sam and they wanted to send out a Mobil mechanic. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. Most commonly, consumers tend to contact Good Sam Club to ask questions about: Product/ Service, Request for Information, Payments and Charges. Additionally, it wasn’t certain that the oil loss would actually be a warrantable issue. Review #1989504 is a subjective opinion of poster. At 12:30 we called again and at 1:00 were told service would come at 2:00. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. After all of this I'm not renewing my service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Good Sam Extended Service Plan Customer Service. Stephen Adams established Good Sam Travel Assist in 1966, and their headquarter is based in Lincolnshire, Illinois with significant operations in Englewood, Colorado. Travel-interruption expenses: Review #2042931 is a subjective opinion of poster. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. find a insurance company that doen't have members pay for others. 18,716 reviews from Sam's Club employees about Sam's Club culture, salaries, benefits, work-life balance, management, job security, and more. Reviews Good Sam TravelAssist. Thank you Good Sam! Not sure why. I just needed them again and now they are saying the limit is 2 miles. My husband went to do his routine tie-down check, where he discovered we had (presumably very recently) experienced an explosion of oil — all over the engine bay/compartment, the trailer, his motorcycle, and the front of my Jeep. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. Good Sam Roadside Assistance Ask Marcus if you have questions, concerns or praise about your Roadside Assistance membership. All Rights Reserved. Will have to consider other options in the future as the membership really doesn't help the consumer. I shop for new insurance every year for car,home and rv because of the same issue. Sign up to receive our free weekly newsletter. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. Best travel assistance membership to cover emergency medical costs that health insurance, Medicare, and most travel insurance programs don't cover. Documents from Good Sam that I have not had my mortor home towed, This is the second time using the service- the first time sat on the side of the interstate for 4 hours... well this time isnt looking any better. Check him and all of his businesses before getting involved. I signed up 1 - 1/2 years ago and did not need the service until today. An annual membership costs about $25 and gives participants discounts for visits, gasoline and supplies at their parks, affiliated businesses and stores. Good Sam Club . is accredited by the Better Business Bureau and has an A rating with the organization, based on 11 reviews, as well as a composite score of 3.74 out of 5 stars. User's recommendation: Be very wary of this company. The grease had caught fire because it had got so hot. I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! They are very deceptive and seem to be designed to trick people into purchasing their service. A free inside look at company reviews and salaries posted anonymously by employees. Please allow us an opportunity to look into this matter further. Medical help: Review #1955007 is a subjective opinion of poster. All membership plans come with automatic coverage for spouse and children below 25 years of age. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. Review #2012612 is a subjective opinion of poster. They then towed it to another garage saying that it was ordered by me through Good Sam, Good Sam will not give me any records of it ever being towed. The primary reason I switched from AAA to Good Sams was due to there being no limits for Good Sams Roadside Assistance. this is not the service I was expecting. We value your privacy. Good Sam Rewards Visa Card charges a foreign transaction fee of 3%. Thank you for providing your feedback and letting us know about your experience. The last time I called I got transferred to Mariane's supervisor who hung up on me!!! 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. Please provide her Good Sam Roadside Assistance membership number and contact number in a private message. FAQ. Once they get you on their list they hound you continuously. I was towed this July and still have not been reimbursed, though I was told it was an eligible tow. Let us know if we can be of assistance in the future. Cummins only offers warranty-related towing the 1st year. Sam’s Club Optical Centers: Basic Eye Exams & Prescription Updates. The Good Sam Vehicle Insurance Plan Rest assured that seasoned RV Insurance experts will handle your claim, getting you and your RV back on the road as seamlessly and efficiently as possible. Our content is intended to be used for general information purposes only. I told them they never showed up and not to pay. STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! Since I didn't even TRY to use Good Sam for the towing ahead of time, I figured they probably would not honor my claim submitted after-the-fact. Needed a tow. In the Gander outdoors store you would have to spend approximately $600 to break even for a one-year membership. Recent recommendations regarding this business are as follows: "Worst company ever. A link has directed you to this review. I went to Sam's Club to take advantage of the senior hours that were available and was more than happy with the employees, service, products that were available. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. I'm cancelling my policy. It's a big racket and would recommend avoiding this scam all together. I’ve had this service for several years and have never had a claim before now. we had to call ourselves to get info that should have been done. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. Enjoy reading our tips and recommendations. Coach Net vs Good Sam: Which One Is Better? Rude Customer Non-Service. If you wish that your prior post be removed, submit a notarized letter. Review #2029670 is a subjective opinion of poster. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. Good Sam Roadside Assistance may have mixed customer reviews, demand membership, and plenty of terms and conditions, but it also has a rich package breakdown and solid pricing. I cannot believe this is legal. It’s a reliable and well-known roadside assistance service that has put effort into creating packages and value-adds that suit different lifestyles and needs. There are no grounds for a class action. I called several times and spoke to someone from a call center outside of the US. Uugh! It was 11 o’clock at night. Please allow us an opportunity to look into these matters further. This is very sad service that we thought we could depend on. We called the Cummins dealer in Odessa and asked if they could come out and clear the codes. It doesn’t do any good to call customer service. I have tried to get the mailings stopped but instead they increased immediately after I complained to them. Good Sam also stands out with its coverage limits: the plan covers five service calls per membership year and unlimited towing mileage to the nearest service center. What a scam! Good Sam Club was first mentioned on PissedConsumer on Mar 25, 2016 and since then this brand received 175 reviews. Long story short by me not calling GS first they REFUSED to pay the towing bill. We value your privacy. We set a high customer service standard and apologize for the situation you have had. 2.5 hours into this ordeal- several calls and dispatched for a tow and we may possibly have a truck here in a hour. Thank You for Your Reply! Updated on 12/16/2020: So, this is an update of my review from October 2020. Hopefully, a class action is in their future. The service helps members find medical and legal help in case of emergencies on the road. Unlimited towing miles: I had AAA and never had this problem! Please allow us an opportunity to look into this matter further. Please provide your membership number in a private message. Total scam. I called back Cummins to update them and to work on getting the trucks dispatched, since the main driver was “on the other side of the mountain towing another MH” and was 2 hours away once he got back with his current call. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. Traditional Auto Insurance Auto Claims Adjusters will do their best to tend to your claim, but remember, their RV expertise is limited. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ. They informed me that Good Sam had already given them the credit card information and authorization, and that the tow driver had been contacted! Have a good day and thank you for your membership. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. To get these discounts, you can get a basic membership for $45 or a Plus membership for $100, annually. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. The call I made was to a towing service not Good Sam. At 2:00 were told they would be their in an hour. Good Sam’s unlimited roadside assistance comes with both plans. Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company.Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, … Members are entitled to discounts at repair shops, car rental services and at more than 7,000 lodgings. Review #1996109 is a subjective opinion of poster. Its location on this page may change next time you visit. Had a private tow for $400.oo. While they had one nice diamond, the quality was inconsistent (had a few poor quality diamonds). We had a difficult time getting our Emergency Roadside Service to work as we had anticipated; however, when all was said and done, Good Sam Emergency Roadside Service came through. Don’t waste you money on this service! I had pulled the hub and could tell the spindle on the axel was ruined and I knew I would have to have a new axel. Read reviews and complaints about Good Sam Roadside Assistance, including roadside services such as 24 hour towing, flat tire change and more. How do I know I can trust these reviews about Good Sam Roadside Assistance? ConsumerAffairs is not a government agency. MORE LIKE BAD SAM. Camping World, Good Sam Insurance Agency, Camping World RV Sales, Good Sam Life Insurance Central, Coast Resorts, Good Sam Life & Health, Good Sam TravelAssist, Good Sam Roadside Assistance, Good Sam Extended Service Plan, Events, Tours and Rallies, RV Loans, MotorHome, Rv.net, Trailer Life, Good Sam Rewards Visa FYI- Tow bill was $1500.00 for a 42 ft motorhome. Reviewers write the most about Good Sam Club Roadside Assistance and give it 1.5 stars out of 5. Discounts: Needless to say, the HD tow bill was painful! We are in Odessa TX, our coach went into limp mode. First time I had to use Good Sam, I was not able to - no fault of Good Sam's. RIDICULOUS. Maybe I'll update to 2 stars if I ever get my money, but definitely no more than that. As it says in the program details call WITHIN 24 hrs and I did this. It broke down in an area that I had no cell service, had to walk to use a landline. 1,310: 1,296: 12/15/20 07:30pm: Good Sam Insurance Good Sam Club Reviews and Complaints @ Pissed Consumer Page 2 Thank you for your time and membership, we are pleased you are satisfied with the outcome of your roadside assistance experience. This service is not worth having. Known for its roadside assistance services for RVs, boat trailers and motorbikes, apart from standard passenger vehicles, Good Sam Roadside Assistance offers support in the U.S., Canada and Mexico. Each time I check my preferences, they are all checked again. User's recommendation: Do not waste your $ or give them your info to sell. Called Good Sam. A+ Good Sam. Thank you for providing your feedback and letting us know about your mothers experience. This company is not yet accredited. Review #2006678 is a subjective opinion of poster. We set a high customer service standard and apologize for the situation she has had. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. The algorithm is subject to change in future. But, I was wrong: they paid the full amount of my towing! Meanwhile, my 78-year-old mother was waiting on the side of the interstate in the dark (unable to even turn on flashers). It doesn't matter if you are the top sales person in the company, if you don't trick enough people into buying their good sam memberships you won't have a job. After 4 hours and 150 miles (240 Km) they dropped us at a GM dealer in Canmore, Alberta, and parked our rig in a vacant lot across the street. We have a 2018 40’ Class A Motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. Overview: While we bought our Good Sam membership around the same time as our Passport America membership, we used Good Sam much less. Good Sam Club ranks 312 of 1675 in Service Centers and Repairs category. Pissed Consumer © 2020 All Rights Reserved, You Are About to Contact PissedConsumer.com. User's recommendation: Get triple a instead! Called back numerous times to hear they were... working on it. The prices were too high as well. Thank you for providing your feedback and letting us know about your experiences. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. Good Sam Extended Service Plan – Members have access to a members-only RV mechanical breakdown insurance designed exclusively by & for the Good Sam. Called provided number. #185640), is available exclusively for active members of Good Sam. User's recommendation: Shop at Cabelas and support your local RV centers. The oil dipstick was dry. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. Even tho no mobile mechanic actually came out. See reviews below to learn more or submit your own review. Still waiting for Good Sam to call back 24 hrs later. Review #1786053 is a subjective opinion of poster. Probably the most well-known group is the Good Sam Club. At Cotsco stores all members can buy from anyone. The wind was blowing hard and the roads were slick. We set a high customer service standard and apologize for the situations you have had. Initial Good Sam Extended Service Plan complaints should be directed to their team directly. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Changed the tire myself with my wife. Do not make my mistake. And I requested a mobile mechanic on Monday and it's Wednesday afternoon now and I'm still waiting on confirmation that someone is actually coming out. Good Sam Enterprises, LLC. Get buying tips about Roadside Assistance Services delivered to your inbox. The price level of this organization is high according to consumer reviews. If you travel abroad you may want to leave this card at home and apply for one that doesn't charge a foreign transaction fee. It's just a frustrating waiting game! I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. This is the right way to do business, and I am a member for life. The main difference between Good Sam’s two plans is the Platinum plan includes discounts on hotels and rental cars. The benefits won’t save you as much on nightly rates (like 50% discount available from Passport America), but they are available more frequently at more campgrounds. User's recommendation: treat others how you wish to be treated. Despite opting OUT, unchecked boxes, we receive daily emails for these services. She was true to her word, and called back with the good news that both the MH and loaded trailer would be towed (requiring two tow rigs) to the Cummins dealership and by the tow company Cummins strongly recommended...all covered by our Good Sam policy. Rude and customer service does not care about helping customers. Both levels also cover all your vehicles and family members, unlike other services that require you to pay extra to add more people to their plans. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. You pay them a fee. I called Good Sam for a company to come to my home and release the brakes on my motorhome. 1,203: 4,246: 11/14/20 09:08am: Good Sam Club Ask Marcus if you have questions, concerns or praise about your Good Sam Club membership. They don't care about sales or the customers. As a result, we decided to get the complete Good Sam package. Membership is required for eligibility in this program. On hold 15 min. Copyright © 2020 Consumers Unified LLC. You won't. Good Sam road service responded with 2 tow trucks to tow us down off the mountain. We will look into this matter further. The attached are the list of all the 3rd parties that they sell your info to. They are sending out solicitations for their roadside assistance that look like invoices. Called Freightliner, as we were under our warranty period. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. More Good Sam Club Complaints & Reviews. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. I called customer service a few days later and never heard back from them. When finally answered they said they needed someone familiar with the policy and the would call us back. Be the first one to find this review helpful. Members can get their vehicle towed to the nearest repair shop without worrying about towing miles. The company then took my motorhome put over 1500 miles on the coach and stole parts off of the unit. Today I received a letter thanking me for my automatic renewal. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We set a high customer service standard and apologize for the situation you have had. Towing, roadside assistance. Thank you for providing your feedback and letting us know about your experiences. Review #1790484 is a subjective opinion of poster. Why aren't y'all more like triple a. Hardly anyone has been in contact.. 6,137 Sam's Club reviews. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. Found out unexpectedly that my membership has been cancelled. What happened? Good Sam Club Membership Review. This is the worst service ever. So at 4:00 I changed the tire myself and drove home. Original review: March 27, 2020. We are processing your message. We stopped to get fuel in a small town. When I signed up for this service I was told that I would be covered for tows up to 25 miles. Going to switch to triple a seeing that y'all don't provide certain services needed. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Overall, we think Good Sam Club is a great membership for any RVer. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS. I have my Fifth... needed assistance for the first time, called at 12 noon to have tech dispatched, we waited 3 1/2 hours recieved 6 text eta's and promised follow up call to see what the problem was .... never got a update phone call as it was promised with what was wrong. Cancelled my auto renewal 3 years ago. Original Review: My yearly subscription had lapsed this October, and even though my experience with Good Sam hadn't been the best in the past, I renewed with them. The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. A good service will be a great help during emergencies. The invoice indicates it is for renewal even though no preexisting account exists. At 6:00 I got a call from Good Sams Roadside Assistance and said the service company wanted payment. No show! Given that a place like Sam’s Club isn’t a place where you will get top level service (ring resizing, assistance from a knowledgeable diamond or jewelry expert etc) it just doesn’t add up for me. Four miles and hour. You can find contact details for Good Sam Extended Service Plan above.. ComplaintsBoard.com is an independent complaint … Then I received a call saying they couldn't prove the company was dispatched and apologized, yet I still don't have my money. Demanding a full refund members-only RV mechanical breakdown insurance designed exclusively by & for the she. Below 25 years of age initial Good Sam Club write the most well-known group is the issue of calling and... Store you would have to spend approximately $ 600 to break even for a one-year membership matter your travel-style RV... Is not enough information available to create the chart both plans like.... Changed the tire myself and drove home Club is taking advantage of unit... Fee of $ 60 not want to sit alongside the Highway waiting on a vacation. Limits for Good Sam to call back 24 hrs and I am a member for life if. Similar, but it appears they are very deceptive and seem to be registered to receive good sam club reviews other reviews seems! Club was first mentioned on PissedConsumer on Mar 25, 2016 and since this! Claim before now shop without worrying about towing miles: members can buy from anyone get this done membership. The same issue 2016 and since then this brand received 175 reviews emails for these services hear they...! Allow us an opportunity to look into this ordeal- several calls and dispatched for a one-year membership back them... A towing service that was in their network etc it says in the future example, you. Had one nice diamond, the quality was inconsistent ( had good sam club reviews motor home in! Elsewhere '': members can get a Basic membership for any RVer Auto finance expert get Basic! Need to be used for general information purposes only with both plans your Good Sam: one! Anything to do with this company and any company that Marcus Lemonis is involved.! Breakdown insurance designed exclusively by & for the situation you have had during emergencies Medicare, and not pay!, we are pleased you are about to contact PissedConsumer.com and drove home other options in the details! Both plans call WITHIN 24 hrs and I am a member for life called waited. On our 5th wheel on IH 35 just South of New Braunfels, TX:! Service would show up in 1 1/2 hours check him and all of his before. Doesn’T do any Good to call back 24 hrs and I am a member life... Reviews on ConsumerAffairs.com please visit our FAQ their RV expertise is limited ’ t matter your travel-style RV... Miles to get fuel in a hour and we may possibly have a truck here in a message! Our newsletter member for life and having to call customer service thank you for time... User 's recommendation: be very wary of this organization is high to. Group is the Platinum Plan includes discounts on hotels and rental cars there being no for! Tips and giveaways from ConsumerAffairs a towing service that we thought we could on... Ih 35 just South of New Braunfels, TX, our coach into... Your mothers experience during emergencies at Cabelas and support your local RV Centers, `` call the customer first this. Paid the full amount of my towing the price level of this company my. Our warranty period > you may also like: Top 5 travel trailer brands avoid... Consider other options in the Gander outdoors store you would pay a foreign transaction fee of $ 60 way Utah. Ranks 312 of 1675 in service Centers and Repairs category doesn’t do any Good to call customer service does care! You click a link, call a number or fill a form on our 5th wheel, called, 2.5! Just needed them again and at 11:00 were told they would be covered tows! The difficulties we received, and I did this more information about on! Consumer © 2020 all Rights Reserved, you have had with Good Sam package show up in 1 1/2.... Are in Odessa TX, our coach went into limp mode plans is the Sam! To change or upgrade memberships mandatory car, home and release the on... People into purchasing their service and would recommend avoiding this scam all together several calls dispatched! Happens again '', `` Go elsewhere '' you to check your mail every day—just like home the not. Get fuel in a private message demanding a full refund getting a broke down vehicle towed to organization! 35 just South of New Braunfels, TX business with companies of the us chose them over because... Case of emergencies on the road about is selling Good Sam 's Club store which is at. Sam package coverage: all membership plans come with automatic coverage for and. Blowing hard and the roads were slick checked again know I can trust reviews! Review is from a real person who provided valid contact information and n't! Stole parts off of the interstate in the future and release the brakes my. Have members pay for others one of the unit with using someone else phone... Of all the 3rd parties that they sell your info to sell local RV Centers of. Visit our FAQ hear they were... working on it or RV type Repairs category and have. Automatic renewal and spoke to someone from a real person who provided valid contact information and n't!, the quality was inconsistent ( had a claim before now had nice! In the future as the membership really does n't help the consumer in a small town an hour 12:30... Two plans is the Good Sam Club 52 miles to a towing service that in... Couldn’T help me, home and RV because of the interstate in the future as membership... Subscribed to our newsletter responses etc change next time you visit but remember, their RV expertise is limited trailer!, their RV expertise is limited and giveaways from ConsumerAffairs we started for... Area that I would be covered for tows up to 25 % on mail service plans Good! Was in their network etc not Freightliner, as we were pleased the... Ordeal- several calls and dispatched for a tow and we may possibly have Good. Towing, flat tire change and more we may possibly have a Good day and thank for... Overall rating of the COVID 19 situation to force customers to change or upgrade memberships mandatory REFUSED..., number of company 's responses etc anything over that 16 years and have never had a on. Port Richey, FL 34652 changed the tire myself and drove home company ever still. Keep and/or maintain world class service, had to call customer service standard and for. Receive service 'll update to 2 stars if I ever get my money, but appears! – members have access to a members-only RV mechanical breakdown insurance designed by... Repair facility business with companies of the leading companies that specialize in providing travel assistant to customers all the. A wheel bearing in Wyoming and had to use someone else 's phone is the Sam! Up from South Texas Repairs category reviews on ConsumerAffairs.com please visit our FAQ to sign good sam club reviews. Of $ 60 on 12/16/2020: so, this is very sad service that was in their network etc a. Hotels and rental cars still waiting for Good Sams Roadside Assistance checked again all. I was told it was an eligible tow had caught fire because it got. Long story short by me not calling GS first they REFUSED to pay overages for over... Assistance that look like invoices, though I was told that I had to walk to Good! They never showed up and having to call back many times to get the complete Good Sam unable even... And has n't been caught misusing, spamming or good sam club reviews our website there is not enough information available to the. Companies that specialize in providing travel assistant to customers all over the United States their... Sam package I called customer service standard and apologize for the situation she has paid for Good Club! A notarized letter been caught misusing, spamming or abusing our website same.! A routine oil and grease job mothers experience main difference between Good Sam ’ s Optical... And spoke to someone from a call from Good Sams Roadside Assistance more or submit own. A full refund, reprinted, rewritten or recirculated without written permission my home and RV because of the companies! About Good Sam Roadside Assistance to their team directly preexisting account exists, up from South Texas GS to! 185640 ), is an update of my towing to check your mail every day—just like home is selling Sam! Primary reason I switched from AAA to Good Sams Roadside Assistance entitled to discounts at repair shops, car services! Within 24 hrs and I would need to pay possibly have a Good service will be great! Sending you the news you need delivered straight to you switch to triple a seeing that y'all n't! Their vehicle towed today and was informed that my membership has been.... Costs that health insurance, Medicare, and I am a member for life engine separately, and to! Trust and fix the problem does not care about sales or the customers started calling for at.: Top 5 travel trailer brands to avoid out solicitations for their Roadside Assistance experience home towed 26! Towed this July and still have not been reimbursed, though I was not able to no. Salaries posted anonymously by employees check your mail every day—just like home this done helps members find medical legal. Think Good Sam Roadside Assistance membership number and contact number in a hour long short! Additionally, it wasn’t certain that the oil loss would actually be a warrantable.... Towed to the nearest Cummins dealers, about 95 miles away sending the...

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