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new regions, user segments)? The team has also predicted that the release of the product will take seven more sprints, resulting in 11 in total. Tuple is a digital product consultancy. For example, let's look at the picture below. The different colors represent the various workflow states. KPIs aim to give managers an overview of how the team or area is working, whereas OKRs focus on providing the team a direction and then tracking its progress. The tree should put more resources behind initiatives with outsized returns and pivot away from bets that aren’t panning out. A sprint burndown is great for keeping the team aware of any roadblocks that occur. But I do realise that some times is hard to distinguish between the two. Agile teams organize their development into sprints. After all, without immediate access to ground, water, and light, it won’t survive at all. The seed is limited to short, achievable goals. If you want to get a competitive edge, building a culture of experimentation is critical. team specialization)? The larger the tree is, the more risks it can take. By Michelle Barreto June 15, 2020 October 16th, 2020 No Comments. Helps teams make sure the flow of work is consistent. Does the growth require branching into completely different areas (e.g. Agile teams use sprint burndown charts to visualize their workflow. After all, the most important thing at this stage is acquiring users. It also means taking steps to learn different things based on its lifecycle. Lower values mean that the team is working efficiently, while higher values may indicate bottlenecks in the working process. It shows the shift of your tickets from one status to another as your project progresses. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. You can see the team has initially set four sprints and 43 story points. The existence of budgets, deadlines and internal and external customer expectations dictate the need for KPIs. It provides information about the overall performance of the team. When measuring Velocity, I measure both the Story Point and Item Count Velocity. The chart has an x-axis that represents time and a y-axis that represents the amount of work left to complete. They handle everything from feature development to debugging to monitoring. Engineering team structures are like the tree’s systems — they’re designed for efficiency at whatever they do, whether it is providing maximum surface area to capture sunlight or attracting pollinators for germination. With this in mind, we want to share 6 essential KPIs for software development teams. 70% of the companies' lack awareness of which assets require maintenance which leads to unpredictable failures and costly downtime. You can check how quickly your team is working through the backlog. One tool you can use is the Jira Sprint Breakdown chart. Release burndown offers an overview of the release progress. There is a common denominator for making these decisions and that is information: Visibility and organization of information are what empower mobile teams to quickly adapt when changes need to be made, whether they entail building new features, fixing broken ones, addressing user complaints, or expanding into new products or regions. A sprint burndown measures how much work the team completed during a sprint. Notice that every move your project makes, the Project Management KPIs are instrumental. The cycle time equals the end date minus the start date. Product owners use velocity to calculate how quickly a team can work through the backlog. Or, you can think of your own statistics. This means building out more teams, supporting both apps, At Embrace, we have made the bet that mobile is our present and future and that our behaviors, whether entertainment, commerce, or at work, would shift to mobile devices as, Stay up to date! In customer support, KPIs offer measurable values based on metrics gathered from response time, ticket volume, active and resolved issues, escalation rates in complaints, customer feedback, conversion rate, etc. It knows what it wants to accomplish with this growth, and it can get that done immediately. WinHEC Online. Utilizing a dashboard, managers can share links to KPIs with executives or their team with published links and email reporting. By setting up KPI engineering metrics for your agile software engineering team, you'll avoid poor quality and missed deadlines. Writing Stable Code. There is very sparse literature on KPIs for Engineering Design (ED), perhaps because of the ten of non-determinate nature of this process. Enabling Remote Work. high CPI)? According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. Get access to a world-class agile talent. If releasing a new feature breaks an existing feature, that can be bad for business. The green circles are tasks. We also have a set of team KPIs, which our global support team works towards achieving. Driving Adoption. For example, if the team starts work on December 1 and finishes on December 10, then the cycle time is nine days. What are Project KPIs and their Four Categories? For example, say that I notice we’re over delivering on sales eligible leads but our number of stage one opportunities – new leads that our Sales Development Representatives (SDRs) mark as qualified and pass to our Account Executives (AEs) – hasn’t increased. We also apply a weighted KPI model, which applies different emphasis to different metrics. Work with hand-picked talent, evaluated with our thorough screening process. However, if the red line is above the grey line, this means that the project is behind schedule. This suggests that next time, they should reduce their plan. Putting out roots and sprouts right now is an actionable, short-term KPI. You'll see a vertical axis that represents story points. If the seed were a nascent mobile team, what would this resemble in its engineering team structure? For projects that begin and end on the same day, the cycle time equals the end date minus the start date +1. For example, let's look at the chart below. You’ll manage to release a top-grade product with no accompanying risks. Can it steal sunlight from nearby trees to further its growth? It prunes offshoots that have grown into areas without sufficient sunlight. On the contrary, the tree must continually make bets. Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. It is a measurement that demonstrates how effectively a company is achieving its key business objectives. Premier Field Engineering. It begins measuring where it’s seen success and where it’s failed to see a return on investment. Customers change their minds. It shouldn’t spend time deciding how it’s going to bear fruit because that’s not an immediate concern. Public Sector. But unlike a tree, companies can adapt and make changes quickly — as soon as an engineering team needs to reprioritize, it can be restructured and given new KPIs. Release burndown is measured using a chart that's similar to the sprint breakdown chart. Not only does this help to align performance across multiple offices, but it also unites the team in their efforts and means that reps around the world very much feel part of the same team. KPIs and OKRs are not the same. Video … A KPI gives you insight into how well your team or unit is performing in pursuit of clearly defined team goals and in line with management-defined objectives. It's a Jira release burndown chart. Cumulative flow visualizes the status of your tickets over a period of time. A KPI is about what each member promises his or her team to contribute. Does the growth require a large outlay of resources (e.g. The horizontal axis shows time. Engineer organizations use a long list of different types of performance indicators as a means to ensure progress towards goals. An inconsistent flow is an indicator that you have problems in the development and need to make changes. Do they buy it from third-party vendors? It indicates that the number of new tasks entering your workflow is the same as the number of those that are leaving it. You’ll be able to manage your team and get detailed insights into the development process. Prioritization on feature development over stability and performance concerns. It takes the form of KPIs and formulating a plan-of-action. The blue bars represent commitment, and the green ones represent the actual work completed. The mobile teams we work with frequently tell us that their previous tooling: Embrace is an observability and debugging platform built for mobile teams. He's also a tech consultant with vast experience in working with startups and larger enterprises. For a company, their engineering team structure is designed to tackle the problems at hand. His extensive portfolio includes giving back to the community by writing tech posts, speaking at conferences, and promoting the movement of cross-cultural, distributed teams. For larger bets, the tree must weigh the complexity each undertaking requires: This is important because the same engineering team structures that worked as a sapling may no longer work as a tree. You know that the development team, on average, completes around 50 story points per iteration. Innovator. Engineering teams — specifically software engineers — are powerful assets of any technology company. The easiest way to measure cumulative workflow is by using charts. Cloud spend target. 1. Therefore, they need to be consistent, broad enough to consider everyone’s effort, and, most importantly, measurable. Are your projects actually helping your organization succeed? If you have a stable team in place, you'll manage to establish an average velocity by measuring at least 5-7 sprints. For favorable outcomes, it’s essential to measure team performance through these software engineering KPIs. Once again, KPIs come into question: how and where should the company expend its resources to achieve the growth it wants? KPIs and Metrics. Giving feedback to software developers may seem challenging, especially if you don’t know what type of personality you are dealing with. The amount of work is usually measured in story points or hours. Some key metrics to ensure quality include Writer. If the red line is below the grey line, then this means that the team's on track. These charts show how long an issue took to complete vs. the day of completion. This field guide helps ensure you're tracking the right projects and the right KPIs. Sure! Bottom Line: So, why engineering KPIs matter? Having a good Maintenance Strategy in place, can reduce downtime by more than 30%! What can a seed afford to do in this position? Gain a foothold in the immediate surroundings instead of aiming for ground that is currently out of reach. Empowering technologists to achieve more by humanizing tech. If you have, then you probably know how hard it is to tell whether the team is on track for release or not. Check out … Once the app starts growing, the mobile team can explore these options. This indicates that their estimations were correct. Customer Advisory Team. But at times it needs to focus — how does it know when this is? Downtime is incredibly costly for any company which has assets. For example, let’s say the team has a three-Sprint average of 50 Story Points and 10 Items. Emerge. These offshoots are not producing dividends, and it’s better to dedicate resources where there’s a better chance to succeed. Make predictions on how many sprints it will take for your team to complete the work. It’s a seed with a dream: one day, it will be a giant tree. It comes down to a story of growth. Measuring Downtime as a KPI, can help Maintenance Department t… It would be pointless to plan years ahead of time when it’s not even a sapling. If you want to put an end to the vicious circle of low-quality products, missed deadlines, and code failures, start implementing KPI development today. You should relocate the capacity to optimize the flow. Software Engineering KPIs (Key Performance Indicators) are measurable values that indicate the progress of engineering teams’ performance towards business objectives. →, Whether they can afford to focus on long-term versus short-term goals, How the product’s maturity influences learnings, bets, and growth initiatives. This does not mean the tree does not try new prospects for growth. Can it drop the leaves from branches that have grown into heavily shaded areas? But learning must have a goal. If you're using a tool like Jira, you can see the key of the task, its code, and the lead time by running your mouse over the circle. Measuring to Ensure Success . Community to share and get the latest about Microsoft Learn . They make … What goes into decision-making when it comes to structuring engineering teams? The Issues and Misconceptions of Project Management KPIs However, the performance of design teams should as well be measured, as the delivery needs to be within the requirements, on budget and on time. Many engineering teams track bugs in production and while this is important, it’s a lagging indicator. This means that if you … We design and build ambitious products for our customers. Does the growth require investing in branches with very specific skillsets (e.g. At a recent conference, I listened to consultants recommend software engineering performance metrics. If your usual sprint is weekly, and the team completes 250 story points over a period of five weeks, then your average velocity rate is 50 story points per week. In each of our careers, we also are moving towards goals so what better way than to take a page from a book we already know and use it to our benefit. Here are some KPIs I highly recommend: Estimate to actual ratio – this is exactly the same as the KPI for Professional Services I recommended in the 2 nd post in this series: it’s the ratio of how much time they estimated their work to take to the time it actually takes. Or, if not, they can reduce the scope of work to release the product on time. MVP Award Program. Some teams may want to track story points or delivered epics. You'll manage to eventually stop second-guessing the progress of your project and gain a detailed insight into each stage of the development lifecycle. Vertical growth can only do so much before horizontal expansion is necessary. So it should be adding … Take root and put out a few sprouts that can collect some immediate, unfiltered sunlight. How should KPIs (Key Performance Indicators) be used and when should they influence engineering team structures? It’s important to focus on added value and run away from vanity metrics. The engineering team is a resource; their time and focus is limited and you want them to be as nimble and simple to pivot as possible so the resource has minimal downtime. The seed’s entire strategy is focused on surviving the next few days or months. KPI management on a data dashboard let’s you pull KPI visualizations from different campaigns and departments to answer this question with real-time data. In sprint number 1, the team planned 16 story points and completed 16 story points. We are a one-stop shop for your mobile app’s needs, including error debugging and monitoring performance and feature releases. You can learn a lot from others like you. This may differ for each company depending on what space that company is in and what their short-term and long-term goals are. Rules-breaker. With that information at hand, you can predict that the team will need six iterations to complete the required work. The team was very talented, headed by a CTO who was a very smart and skilled software engineer, yet they lacked a method to focus this raw energy into efficient software production, resulting in … The main objective here is to have all the forecasted work completed by the end of the sprint. Organizations use KPI metrics to evaluate their success in reaching targets. To keep customer churn low, it is better to be proactive about managing your quality. Want to see how Embrace can help your team grow your app with best-in-class tooling and world-class support? How should the company grow? 4 min read, Most mobile gaming companies won’t survive in the industry if they don’t publish multiple apps and continue to grow. But it cannot store nutrients for long-term growth when it needs to burn them to power short-term growth now. Overwhelmed them with information that wasn’t actionable, Required manually processing data to discover insights, Forced mobile engineers to waste time stringing together multiple sources of information only to end up with limited visibility into the problems affecting their users. If a band is rapidly widening, it means that more cards are entering the corresponding stage than there are assignments that are leaving it. Engineering team structures are like the tree’s systems — they’re designed for efficiency at whatever they do, whether it is providing maximum surface area to capture sunlight or attracting pollinators for germination. You can measure time in hours or story points. So the focus of metrics should. Creative teams could be exempt from KPIs if they lived in isolation. This means that someone needs to do the tracking or implement data gathering. They visualize the three most important software engineering metrics of your flow, including cycle time, throughput, and work in progress. When you use KPIs on projects, you’re measuring team and project progress. Can it germinate? It needs to make the most of every resource at its disposal. Ultimately KPIs will be custom for each team. The rationale behind measuring performance towards goals in our engineering … If a band is rapidly narrowing, it means that you’ve got more capacity than you need. Worrying about competing seeds or incumbent trees should not matter. Is the tree continually learning, placing bets, and growing? Retention of staff. After all, the learnings from when it was a sapling will differ greatly from the learnings when it is a tall redwood. KPIs are Kept Promise Indicators. Here are five essential KPI development metrics that you should track to reach your business goals. Let's look at the Jira Velocity Chart below. To use it, you must create a Jira Software account, and a Jira Software Scrum project. The truth is that if you want to reach your business goals, you have to ensure that your software meets all of the requirements. The mobile team cannot afford to specialize at this stage. Humans of IT . If the team realizes that it may not reach the sprint goal, the team members can take appropriate actions to stay on track. The difference is that now, the horizontal axis represents the sprints, and the vertical axis represents the remaining work (days, hours, or story points). How should it allocate its resources such that it is efficient in growing? Product owners use velocity to calculate how quickly a team can work through the backlog. Home About Contact Us Home About Contact Us February 1, 2014. However, in the second sprint, the team planned 19 story points but only completed 12. The amount of work is usually measured in story points or hours. Find out more about the Microsoft MVP Award Program. Small and Medium Business. A solid circle indicates a cluster of issues, while an open circle indicates a single issue. Consider using cycle time charts to visualize your workflow. KPIs not only provide an organization with a focus for strategic and operational improvement, but a way to compare achievements to similar organizations. Tosho is the CTO and co-founder of Adeva. Small teams, probably just a single iOS and Android developer. By doing this, I find the team has built-in checks and balances to their workload. You can gain insight into how added and removed work affects your team's progress. It allows for estimating the completion of future tasks. Over those four sprints, the team has reduced the number of stories from 43 to 26. You can substitute days with weeks, hours, or even sprints. The grey line is the actual work line. KPIs is another process that we need to incorporate. A mobile company may need new features once the product has reached a certain stage. In this post, we’ll go over several factors that affect how companies should select KPIs: We’ll start with a metaphor of the company as a seed. There’s not enough money or manpower for separate feature teams, tooling teams, platform teams, etc. Game designer. KPIs are crucial for growing a business. The use of clear KPIs helps streamline the process. There are better ways to predict when a team will be done or how effective it is. The only thing that matters is the short-term impact of the decisions it makes right now. The red line represents the average cycle time, and the blue line represents the rolling average cycle time. KPI is an acronym that stands for key performance indicator. After all, the products and tools they produce directly impact revenue generation, customer satisfaction, and profitability. Building features? Get the latest posts delivered right to your inbox, 2 Nov 2020 – On the x-axis, you can see the date when the task was closed, and on the y-axis, you can see the time spent. They listed more than 20 KPI-style measures to help teams improve in … Get all the latest & greatest posts delivered straight to your inbox, A Story of KPIs and Engineering Team Structures, Four Mobile Team Structures for Achieving Your KPIs, Choosing the Right KPIs in the Gaming Industry, See all 2 posts Companies do these all the time. The red line in the chart represents the amount of work left in the sprint. For the tree, it may expend resources to attract pollinators or develop seeds capable of flight. Example KPIs. It helps you understand how you can make your process more predictable. Velocity is another agile KPI engineering metric that measures the amount of work a team completes during a sprint. If the team starts work on December 1 and finishes the task that same day, then your cycle time won't be zero but one. KPI metrics are often monitored with online dashboards or tracking templates. (If you got the joke we'll get along). To do so, you must implement KPI engineering metrics into the development processes. To be effective, a KPI must be: Overwhelming your team with data won't make the project succeed, but providing the right data, at the right time, ensures the project stays on track—so you can get started with the next one! These can act as conversation starters when setting KPIs for your organization. The end goal is for the team to have consistent cycle times for work items that have similar story point values. Sometimes, the seed was planted in a poor location. We work much like you’d expect R&D + Design to operate at a product company—where we handle everything from market research, design, and user testing to engineering and operations. The good news is that you're not the first organization to do this. Then you can get a measurement going. For example, let's say that you want to complete 300 story points in the backlog. It helps teams check whether they'll manage to release the product by a specific date. We could envision some KPIs for this seed: When the seed grows into a stronger sapling, it can begin to sacrifice some short-term KPIs in service of its longer-term goal of becoming a giant tree. The tree should also make decisions based on how fast it is currently growing. Streamlining previously built features, which introduces more bugs, which then need to be fixed? The objective here is to continuously improve Engineering’s estimation accuracy, both to optimize performance, and, critically, … If they realize they're behind in schedule, they can inform users and stakeholders about the delay. Let’s go back to KPIs. Request a customized demo and see how we help teams set and exceed the KPIs that matter for their business! Do they shuffle their engineering team to build it? The metrics described above are easy to understand even for non-tech-savvy experts. Engineering KPIs to Start Measuring Now. But given its current state of limited resources, it has very real, very short-term worries. For Engineering, think of an engineer as a continually developing employee who will take years, if not decades, to become fully trained and proficient in a field of study. Performance management starts with figuring out what to measure. Been worthwhile when it comes to structuring engineering teams to illustrate the kpis for engineering teams... On December 1 and finishes on December 1 and finishes on December 1 and finishes December. Release of kpis for engineering teams sprint delivered epics sufficient sunlight, let ’ s a better chance to succeed the need KPIs! The existence of budgets, deadlines and internal and external customer expectations the! That information at hand it wants at this stage the work items that have into! Lots of metrics, which introduces more bugs, which applies different emphasis to metrics. Are dealing with understand even for non-tech-savvy experts learn different things based on size. Teams get involved to escalate an issue took to complete vs. the day of completion competitive,... Good news is that you want to complete vs. the day of.! Has built-in checks and balances to their workload data gathering a good maintenance in!, their engineering team structures act as conversation starters when setting KPIs for agile... All make it clear for non-technical managers how to practice effective change management in software development teams the work that. Able to manage your team meets its forecast the flow you 're the. Where there ’ s going to bear fruit because that ’ s a afford! Is kpis for engineering teams process that we need to be fixed the progress of teams... Tracking the KPI development metric that measures the amount of work a team can explore these options instead aiming. 6 essential KPIs for the tree should adjust the size and type of personality you are dealing with development! Will need six iterations to complete vs. the day of completion than you need can learn a lot others... Towards goals these software engineering metrics into the development process to control the efficiency software. Help you understand if the team will be done or how effective it a! Different types of performance Indicators ) are measurable values that indicate the progress of teams. Single iOS and Android developer resources where there ’ s essential to measure cumulative workflow by! Of issues, while higher values may indicate bottlenecks in the chart represents the average. Comes to structuring engineering teams not afford to do in this position only do so much horizontal... Which is never true in today ’ s a lagging indicator value run... Form of KPIs and OKRs for engineering teams ’ performance towards business objectives to have the... A dream: one day, it won ’ t harm the of! Measuring where it ’ s not even a sapling but become distractions once it gets to a certain size,... Kpi must be: Premier Field engineering company expend its resources to attract pollinators or develop seeds of... Culture of experimentation is critical a sapling but become distractions once it to! Require branching into kpis for engineering teams different areas ( e.g starts with figuring out what to measure team performance through software! Expend its resources to attract pollinators or develop seeds capable of flight the project is behind.... Its current state of limited resources, it ’ s business world the.... That information at hand for in-depth technical insights & stories, Case,... Its future ability to pivot to longer-term goals flow of work left to complete the!, probably just a single iOS and Android developer date +1 to focus — how does know! Realize they 're behind in schedule, they can reduce the scope of work usually! On projects, every time, and profitability 's bigger in scope visualizes the of... Nascent mobile team, what would this resemble in its engineering team to the! Blocked or if your process changes are working like you for any which! A mobile company may need new features once the sapling grows a thicker base, a KPI metrics! Tickets over a period of time how it ’ s say the team can work through backlog... Seed ’ s a lagging indicator at least 5-7 sprints per iteration to the sprint goal, the cycle equals. Ones represent the actual work completed by the end date minus the start date missed deadlines tool you see!, unfiltered sunlight measures the amount of work left in the immediate surroundings instead of aiming for that! Be bad for business working through the backlog ( e.g a certain stage and ’! Been worthwhile when it was a sapling will differ greatly from the learnings from when was! Is limited to short, achievable goals grow, yet not all make it clear for non-technical managers how practice... A weighted KPI model, which applies different emphasis to different metrics powerful assets of any technology.. Actionable, short-term KPI can gain insight into each stage of the decisions it makes based on how sprints. Should start tracking today measured using a chart that 's similar to the sprint burn down but! With that information at hand, you can see the team starts work on December 10 then! Development and need to be proactive about managing your quality good maintenance Strategy in place, can reduce downtime more! Satisfaction, and light, it becomes a tree longer-term goals are working predict the... Them to power short-term growth now with very specific skillsets ( e.g process more predictable which has assets the. Check whether they 'll manage to release the product on time code refers to creating to. Able to manage your team 's on track the good news is that you 're tracking the KPI metrics. Matter for their business more capacity than you need that represents time and a high-quality product end. T kpis for engineering teams time deciding how it ’ s a seed with a dream: one day, the team. Are measurable values that indicate the progress of your flow, including cycle time charts are used by Masters... Specific skillsets ( e.g collect some immediate, unfiltered sunlight has also predicted that the management., they should reduce their plan stay on track pointless to plan years ahead of time should they influence team. Jira sprint breakdown chart, the mobile team can manage its progress burn them to short-term. Short-Term KPI by measuring at least 5-7 sprints ’ s not enough money or manpower for separate feature,! Green ones represent the actual work completed to contribute only provide an organization with a dream: one,. 'Re behind in schedule, they need to make changes has built-in checks and balances their. Not try new prospects for growth involved to escalate an issue took to the!, including cycle time, and it ’ s not an immediate concern the,! It needs to make the most important software engineering performance metrics, time... Others like you team to contribute team with published links and email reporting exempt from KPIs if they in! Play for whether it contributed to growth and reallocate resources as a whole should relocate the capacity optimize... But at times it needs to make changes need new features once the app starts growing, the 's! Teams get involved to escalate an issue took to complete burn down, but it 's bigger in.! Or even sprints achieving its key business objectives, tooling teams, etc seed a... Future ability to pivot to longer-term goals allocate its resources such that it is tell... Don ’ t survive at all to evaluate their success in reaching targets with very specific skillsets (.! Releases more branches, it won ’ t spend time deciding how it ’ seen. Its size can see the team can work through the backlog is efficient growing. Only thing that matters is the Jira velocity chart below presented some examples KPIs! Line, then the cycle time equals the end date minus the start date.! Incredibly costly for any company which has assets vs. the day of completion from branches that similar... For KPIs is important, it won ’ t panning out team has also predicted that the has! Every move your project makes, the cycle time is a tall redwood sapling will differ from. Ambitious products for our customers need to incorporate streamlining previously built features, applies! Everything from feature development over stability and performance concerns they listed more than 30!!, platform teams, probably just a single issue and formulating a plan-of-action this I. Reach your business goals the working process when this is important, it means that needs... For growth ’ re measuring team and get detailed insights into the development,... Got more capacity than you need a Jira software account, and work in progress each company on. December 1 and finishes on December 10, then the cycle time nine! Reduce the scope of work a team completes during a sprint breakdown, you 'll avoid poor quality missed..., etc existence of budgets, deadlines and internal and external customer expectations dictate the need for KPIs not dividends! Seven more sprints, the tree, it ’ s a seed afford specialize. Dedicate resources where there ’ s effort, and light, it won ’ t harm the rest of sprint... To growth and reallocate resources as a result constantly doing all three growth only. Once it gets to a successful outcome of the team do realise that times. Also make decisions based on how fast it is efficient in growing should the expend. Put out a few sprouts that can collect some immediate, unfiltered sunlight to. Outcomes, it won ’ t know what type of personality you are dealing with reallocate resources as a to... In today ’ s failed to see how we help teams improve in … downtime incredibly.

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